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Vice President, Human Resources- Store Operations

6600 Rockledge Drive, Suite 150, Bethesda, MD 20817 USA

The Vice President, Human Resources - Store Operations is responsible for working with the Chief Stores Officer, the Store Operations Leadership Team and the HR leadership team to develop and implement human capital strategies for the Total Wine & More Store Operations organization. The position will lead all field and store operations HR initiatives for Total Wine & More. The Vice President role will work closely with the Human Resources leadership team and store operations leadership to ensure business objectives are met. The position is supported by 4 Regional HR Business Partners that provide HR support for over 6,000 team members. This position reports to the Chief HR Officer/SVP Human Resources.


• Develops and implements HR strategies to support the Company’s long-term strategy and yearly key initiatives
• Coordinates with the SVP of HR and Sr. Director of Corporate HR to ensure that HR strategies and initiatives are executed
• Fosters and maintains a strong relationship with key business partners; Chief Stores Officer, SVP of Store Operations, Regional Vice Presidents and key senior leaders across the organization
• Provides strategic guidance to address human capital issues affecting Store Operations and the field organization
• Provides thought leadership and partners with business and HR leadership to address organizational issues affecting business performance
• Stays current on all legislative changes impacting the stores and ensures the appropriate change management tactics are in place as best practices or policies are implemented

Talent Acquisition:
• Develops strategies and tactics to ensure the organization has the necessary talent to meet growth objectives
• With support from the Director of Talent Acquisition and HR Operations, ensures business processes and tools are in place to enhance HR operational efficiency, enhance selection, and improve the candidate experience
• In partnership with field leadership and HR Operations, ensures all new store staffing and training processes are in place to open our stores on time with quality talent

Talent & Succession and Organization Effectiveness:
• Works in partnership with HR Senior Leadership to design, develop and execute the Company’s pay for performance strategies
• In partnership with the Chief Stores Officer and SVP HR, develops talent development strategies to accelerate our talent pipeline
• Identifies field talent gaps and works with senior leaders to meet business needs
• Leads efforts to execute the enterprise talent initiatives, such as our talent review, performance reviews, etc.
• Provides feedback and development opportunities for the Regional HR Business Partners.
• Works with Chief Stores Officer to design organizational structures, roles & responsibilities, and HR processes that allow the Company to leverage our size and scale and be more efficient and effective as we increase store count

Talent Retention:
• Leads engagement strategy & initiatives in partnership with Chief Stores Officer and the RHRBPs, addressing identified opportunities
• Assists the compensation and benefits team to develop progressive and pro-active programs that assist in attracting and retaining top talent
• Designs and develops Employee Relations policies and procedures for the stores; analyzes adverse trends, and develops and implements programs/actions to ensure a healthy work environment
• Works with leaders and HR team to look at adverse trends in turnover and develops and executes strategies to address issues

• Work with the Compliance and Program Manager to implement compliance programs in a sustainable manner (Code of Conduct, Sexual Harassment Training, etc.)
• Work with Legal to ensure adverse trends are identified and addressed
• Ensure compliance with state & federal laws


Minimum Experience, Skills and Education:
• 10-12 years of Human Resources experience in a $2-$5B business; 5+ years at a Director or above level
• BS degree in Human Resources, Business or equivalent
• Consumer facing workforce experience
• Pragmatic, results-driven, action-oriented executive
• Ability to motivate and inspire employees nationally
• Excellent interpersonal skills; is seen as authentic and approachable
• Strong sense of collaboration, responsibility, accountability, and enthusiasm
• Ability to manage multiple projects and staff simultaneously in a fast-paced, retail environment
• Ability to travel to stores 40% of time

Preferred Experience, Skills and Education:
• Master’s degree
• Demonstrates learning agility and business curiosity
• Retail operations leadership experience considered
• Experience in a growth organization
• Is perceived as balanced, autonomous, and non-political
• Displays a strong leadership presence under tough and/or different business conditions
• Strong talent assessment skills and ability to help others grow their teams
• Proven ability to build talent initiatives to support growth and expansion of the business
• Unquestionable business and personal integrity
• Evidence of ongoing HR learning and certifications
• Passion for the stores, the product and the business model
• Proven ability to attract executive talent through networking
• Capable of being assertive, perceptive and insightful

About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. 

Our strength is our people.  We are always looking for motivated, talented team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.

Drug Free Workplace